Travelport has launched a new app for the XL Travel Group, one of the largest travel consortia in South Africa.
Called XLGO, the new app will provide advanced mobile travel capabilities such as flexible itinerary management, real-time communication, duty of care, and day of travel assistance.
XL Travel agencies will be able to build stronger relationships with travellers by providing the right experience and information at the right time in the channel they use most, the mobile channel.
It provides the agencies with more opportunities to connect, support and engage end-travellers at every stage of their journey.
This ensures continuous engagement throughout trips with more opportunities for the agencies to guide, influence and connect with their customers en route.
For TMCs, it enables a more consumer-centric business travel experience.
A key element of the app is Travelport Engage, a flexible mobile messaging tool which delivers relevant and personalized travel updates during and after every trip.
Other features include automatic itinerary updates and organized trip segments to easily navigate itineraries.
Real-time assistance is always at hand. Together with the travel alerts powered by Travelport Engage, this ensures that a duty of care is upheld at all times.
Traveller engagement is the main focus, with later features planned to encourage user control via the ability to request flight changes, select preferred seating and the ability to sync trip information with personal calendars from within the app.