Amadeus: The sharing economy

The sharing economy has disrupted the travel industry around the world. And although it might have seemed that Africa wasn’t as quick to the take-up, the sharing economy is now also knocking loudly on Africa’s door. This year, Uber has gone on an aggressive expansion drive in Africa. Just last month, the company proudly announced it had entered Ghana, as well as Uganda and Tanzania. The taxi hailing service is now available in nine African countries, and has even adapted its offering to the continent. African travellers, for example, can elect to pay cash even though it goes against the concept of Uber. Also Airbnb, which has recently stepped into the corporate space, is gaining ground in Africa, and especially in South Africa. The company claims there has been a 250% increase in travellers on Airbnb in South Africa in 2015 compared to 2014. Both Uber and Airbnb are reporting impressive numbers in Africa. This shows that no matter how much travel providers are hoping that the sharing economy might go away if they just close their eyes long enough, this isn’t going to happen. The sharing economy is here to stay and is even expanding. Have you heard of WeWork, GrubHub, DoorDash, Shyp or UberEats? These companies are lining up to attend to the every need of the lucrative corporate travel market and are offering convenience services such meal and parcel deliveries and quick laundry services. Taking the sharing economy one step further are companies such as MealSharing and EatWith, technology platforms that bring people together for shared meals. As these new services and platforms take over the market, corporate travel managers are faced with numerous challenges relating to risk management, duty of care and expense reporting. They are breaking their heads over how these new ‘sharing’ and ‘convenience’ services fit into the overall travel policy, as they know that the 3.0 traveller will expect seamless integration of these services in the travel process. At Amadeus, our role is to work with early adopters and help the industry find the balance between flexibility and control. This is such an exciting time for the travel industry, and we are ready to shape it! Paul de Villiers CEO: Amadeus