In line with the directive from President Cyril Ramaphosa, Comair is suspending all its British Airways (operated by Comair) and kulula.com flights, effective 26 March 2020. Flights will resume on 19 April 2020.
Comair will try and accommodate customers wanting to travel over the next two days, subject to availability and fare differences. It will not operate any flights on 26 March 2020.
Customers who will not be using their flight tickets or would like to change their flight booking to a later date, are encouraged to email the airline their booking details, with the new dates or a request for a credit.
Customers who wish to change their travel date can do so for free; no change of booking fee will be charged; only a fare difference may apply. Customers who do not wish to travel can cancel their flight and will receive a credit to the value of their flight, valid for 12 months from date of issue. A credit or rebooking/re-routing without a change of booking fee, will only apply to tickets issued on or before 23 March 2020, for travel until 17 May 2020.
For more information on Comair’s commercial policy, as well as information required in the email, please visit www.kulula.com or www.comair.co.za.
All our agents, as well as colleagues from the rest of the business, will continue to work through the high volumes of emails being received. Customers are requested to send only one email.
Customers who were meant to travel during the lockdown period will be assisted.
Comair suspends flights
In line with the directive from President Cyril Ramaphosa, Comair is suspending all its British Airways (operated by Comair) and kulula.com flights, effective 26 March 2020. Flights will resume on 19 April 2020.
Comair will try and accommodate customers wanting to travel over the next two days, subject to availability and fare differences. It will not operate any flights on 26 March 2020.
Customers who will not be using their flight tickets or would like to change their flight booking to a later date, are encouraged to email the airline their booking details, with the new dates or a request for a credit.
Customers who wish to change their travel date can do so for free; no change of booking fee will be charged; only a fare difference may apply. Customers who do not wish to travel can cancel their flight and will receive a credit to the value of their flight, valid for 12 months from date of issue. A credit or rebooking/re-routing without a change of booking fee, will only apply to tickets issued on or before 23 March 2020, for travel until 17 May 2020.
For more information on Comair’s commercial policy, as well as information required in the email, please visit www.kulula.com or www.comair.co.za.
All our agents, as well as colleagues from the rest of the business, will continue to work through the high volumes of emails being received. Customers are requested to send only one email.
Customers who were meant to travel during the lockdown period will be assisted.