Corporate Traveller is rolling out travel chatbot Sam:] to its customers across South Africa.
Sam:], Flight Centre Travel Group’s Smart Assistant Mobile app, was first launched to customers in the UK and USA in 2018.
Sam:] is programmed to keep travellers updated at all times, from weather updates at the destination to information on the traveller’s departure gate, flight time changes and where to collect baggage.
The app will also suggest which restaurants and attractions to visit, alert travellers about traffic delays and will soon be able to connect travellers with a consultant via a live text or phone chat if the need arises.
The new version grants travel managers, PAs and bookers access to view their current travellers’ itineraries, as well as receive notifications about events that affect each traveller, such as flight delays or cancellations.
The app prompts travellers to report they are safe via a push notification.
The roll-out to Corporate Traveller customers follows Flight Centre Travel Group’s full acquisition of Sam:] in 2019, which allows the group to use and develop the functionality of the product in line with the needs of its clients.