Delta offers video chat

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Delta Air Lines’ latest innovative test program at Ronald Reagan Washington National Airport allows customers to video chat from the airport with a specialist – a first for U.S. airlines.

Five interactive digital screens with individual receivers are now featured at the redesigned Delta Sky Assist so customers can connect face-to-face with Delta specialists.

Customers simply pick up a receiver, initiate the live video chat with one touch on the screen, and are on their way to anything from changing a flight to sharing feedback.

One of the video screens is located on the wall at a height to better serve customers with disabilities.

The design concept also features a keypad option for engagement via text, which is the direct result of feedback from Delta’s Advisory Board on Disabilities, a group comprised of Delta customers with disabilities and thought leaders in the accessibility space.

Delta will review the video chat test to understand if it creates a better engagement opportunity for the customer, while capturing employee feedback to drive improvements.