Travelport, a distribution services and e-commerce provider to the global travel industry, has worked closely with the Protea Hospitality Group to enhance the quality and relevance of the data they provide travel agents in both Southern Africa and worldwide. This has been achieved by supporting Protea Hotels in a migration of their Central Reservation System (CRS) to Opera Reservations System (MICROS Systems), and consequently implementing upgraded Travelport functionality to improve the shop and book process.
As part of the CRS migration, Protea has implemented Complete Pricing 1, which provides travellers with the total cost of the hotel stay upfront, including any known taxes. This allows the travel agent to give more accurate quotes prior to booking, eliminating manual calculations and reducing any potential customer service issues.
Protea now supports functionality which allows travel agents to shop for and book rooms for three and four-person occupancy, meaning that hotels only respond with room options and prices that can accommodate the number of adults requested.
Travel agents and travellers get the best available public rates when booking Protea Hospitality Group properties via Travelport, as the hotel group also guarantees that its lowest public rates, regardless of the booking conditions, are made available for sale in Galileo and Worldspan. This improves agency efficiency and confidence, by eliminating the need to search outside the GDS.