Travelport has announced the launch of Travelport Resolve, a new product for airlines.
Travelport Resolve automates the sourcing and distribution of hotel rooms, air re-booking and meals, as well as transport needs, into a single, paperless experience when flights are cancelled or delayed.
It enables airlines to react to disruptions with speed and accuracy, immediately communicating with passengers after an itinerary change so that passengers can use their mobile device to quickly select and book their preferred hotel from available local accommodation options.
Travelport Resolve was developed from an idea conceptualised in the Travelport Labs Accelerator programme and transforms the current labour-intensive, manual hotel sourcing, booking, and payment process.
It also provides airlines with hotel-related costs, room usage, and passenger status as well as activity patterns, with up-to-the-minute reporting tools that analyse the true cost of disruptions to an airline’s business and identify improvements an airline can make to its service.