FCM to launch Sam

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FCM Travel Solutions has announced it will launch a chatbot in the second half of 2018.

Sam blends artificial intelligence with the expertise of FCM consultants to deliver personalised, relevant information to business travellers’ mobile devices.

It is an interactive, travel-savvy and anticipatory “Smart Assistant for Mobile” that supports users with all aspects of travel via a conversational interface, by answering questions, making recommendations, and performing actions.

Sam assists business travellers pre, during and post-trip with everything from itinerary management, air and hotel bookings, flight updates, local city and country information, local weather and restaurant suggestions, to security notifications, ground transportation, driving directions, immigration advice and vaccination status.

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