FCM to launch chatbot


In August, FCM Travel Solutions South Africa will launch its chatbot, Sam.

Sam is an interactive ‘Smart Assistant for Mobile’ that supports users with all aspects of travel via a conversational interface, answering questions, making recommendations, and performing actions.

Sam is FCM’s 24-hour travel assistant designed to simplify life for corporate travellers. The bot assists business travellers pre, during and post-trip, with everything from itinerary management, air and hotel bookings, flight updates, local city and country information, local weather and restaurant suggestions, to security notifications, ground transportation, driving directions, immigration advice and vaccination status.

A basic version of Sam, which offers travellers a comprehensive overview of their travel itineraries, is currently already available for download in various app stores.

However, if corporate travellers want to access Sam’s full capability, it needs to be integrated with the FCM Connect technology suite.

Once integrated with FCM Connect, all bookings made via FCM consultants will automatically appear in the traveller’s itinerary.

It will also be configured in line with the corporate’s travel guidelines and will prompt the user to take actions that are within policy, thus improving compliance, controlling costs and supporting duty of care.