Q&A: Avis – Staying Relevant
Q: What is the state of the car rental industry in South Africa?
A: The measured car rental industry has a fleet in excess of...
Q&A: Legacy Hotels – Leaving a legacy
Q: Can you summarise where you are with the Leonardo development? What has been done and what is still to be completed?
A: We are...
ASATA Colum: Travel agents a safety net for business travellers
Missed your connection? Need to change your travel plans to attend a last-minute meeting? What about someone to call when things don’t go quite...
HTI Column: 2020 and beyond – African Hospitality Trends
The African hospitality industry has undergone tremendous changes and disruptions over the last two decades, many due to factors such as economic and political...
Q&A: United Airlines – New connection
Q: What is United’s view on Africa and where does it fit into the airline’s strategy?
A: United would always like to consider itself...
HTI: African millennials expect a personalised customer experience
Because millennials have more information available at their fingertips than ever before, they demand the highest levels of service from companies they support.
As a...
ASATA: What will business travel cost you in 2020?
Business travel is increasingly about the experience, wellbeing and comfort of travellers. But pricing, such as free benefits like priority boarding and early hotel...
Q&A: Best Western – Making progress
Q: What was the most recent Best Western-branded hotel to open in Africa?
A: We are very happy to say that the Best Western Plus...
African hotels need to woo the millennial market
In 2019, business travel doesn’t look much like it did 10 years ago. A younger, more tech-savvy global workforce has emerged over the past...
Q&A: Sandton Convention Centre – Embracing innovation
Q: What are your thoughts on the current state of the SA conference and exhibition industry?
A: Exhibitions continue to be accepted as smart marketing,...
Q&A: aha – New broom
Q: What’s the background to your appointment as CEO, taking over from Neil Bald?
A: I have been with aha since July 2008 and was...
Delivering value in the 21st century
Just because you can, doesn’t mean you should. That seems to be the over-arching outcome of a recent ASATA survey among South African business...