HTI: African millennials expect a personalised customer experience

Because millennials have more information available at their fingertips than ever before, they demand the highest levels of service from companies they support. As a...

ASATA: What will business travel cost you in 2020?

Business travel is increasingly about the experience, wellbeing and comfort of travellers. But pricing, such as free benefits like priority boarding and early hotel...

Q&A: Best Western – Making progress

Q: What was the most recent Best Western-branded hotel to open in Africa? A: We are very happy to say that the Best Western Plus...

Q&A: United Airlines – New connection

Q: What is United’s view on Africa and where does it fit into the airline’s strategy? A: United would always like to consider itself...

African hotels need to woo the millennial market

In 2019, business travel doesn’t look much like it did 10 years ago. A younger, more tech-savvy global workforce has emerged over the past...

Q&A: Sandton Convention Centre – Embracing innovation

Q: What are your thoughts on the current state of the SA conference and exhibition industry? A: Exhibitions continue to be accepted as smart marketing,...

Q&A: aha – New broom

Q: What’s the background to your appointment as CEO, taking over from Neil Bald? A: I have been with aha since July 2008 and was...

Delivering value in the 21st century

Just because you can, doesn’t mean you should. That seems to be the over-arching outcome of a recent ASATA survey among South African business...

ASATA: Travelling employees value experience

The travel industry is under pressure to find new ways to improve the traveller experience. That is being achieved through personalisation and convenient booking...

Africa’s hotel industry ripe for further growth

Africa’s hotel industry has experienced growth over the last two decades. The proliferation of brands across the continent has taken the supply of hotels...

Q&A: Birchwood – Ever evolving

Q: What are your thoughts on the current state of the SA conference industry? A: It’s incredible to watch our conference industry evolve. We’re continuing...

Q&A: FCM Travel Solutions – Techno-centric

Q: What’s your view on the state of the SA corporate travel market? A: In South Africa, the corporate and government travel market is...